IGEL Weekly: Entering the AI Era at the Endpoint with IGEL and Lenovo

At IGEL DISRUPT 2024 in Munich this week, Lenovo presented its vision of how generative AI’s next advancement will involve personalizing end-user devices. This means that computers, phones, tablets, and other devices will soon be able to understand the context of our activities and adapt to how we prefer to work.

Overall, the concept of adding AI at the endpoint is gaining a lot of traction. In 2023, Adobe reported that 77% of all devices use some form of AI. Lenovo sees the future of AI moving to a background-running service, first appearing locally in high-end and then consumer devices and eventually becoming ubiquitous across all environments, allowing incredibly high-power models to function at low-power demand.

Lenovo, in partnership with IGEL, has already taken steps to implement these innovative features.

Host: Andy Whiteside
Co-host: Chris Feeney

Transcript

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Andy Whiteside: Hello, and welcome to Episode 101 of Igel Weekly. I'm your host, Andy Whiteside. I'll get my commercial out of the way, if you're working with citrix technologies, vmware technologies, nutanix technologies.

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Andy Whiteside: if you're working in the end user compute world, you should be considering something other than windows for the endpoint. And if you're looking for a partner that knows this stuff and can help you with this, and not only sell it to you, but then turn around and support you. For however long you use the technology, then that is integra. And that's why one of the reasons why we do this podcast. I'm joined today with Chris Feeney. Chris, how are you today?

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Chris Feeney: I'm doing well, Andy. It is always a pleasure. I know it's been a few weeks since we've gotten a chance to do this again. And like I said.

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Chris Feeney: I'm always it's it's fun to do this. And I'm looking forward to today's topic. So.

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Andy Whiteside: I am, too. So a little foreshadow here we're going to be talking about AI. Imagine that. And I say that because I just came out of the Microsoft Ignite Conference from last week, and AI and Copilot was everywhere, and you know what rightfully so I will tell you that I went to the big booth they had there with all the different stations, and they didn't give me this answer, but talking to them made me think through. It's like, what are my challenges like my one of my challenges? I need an executive assistant.

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Andy Whiteside: The problem is, I don't. I can't find one to keep up with what I've got going on. And I started to think I mean, what could Copilot do for me? And I started saying, Well, can it not summarize my emails for the day instead of me having to go through and read them all it can. Can it summarize my calendar for the day? It can can it tell me what's most important from its perspective for me to do today, and who I need to follow up with it, can. It's pretty game, changing in terms of what I my problem, which was, you know, lack of an executive assistant that I could rely

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Andy Whiteside: on copilot and generative. AI is going to help me. There.

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Chris Feeney: Yeah, I think. We're all kind of learning where some of these use cases are. That will be, you know, productive

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Chris Feeney: and beginning just interestingly enough, so beginning to kind of use copilot, for example, to just see, hey, what's out there in my daughter's field that she studied. For example, she's looking for career opportunities. And we're looking at. And AI is returning some interesting things depending on

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Chris Feeney: the search. But then also learning, hey, what other things can this thing do such as what you just is a great example. We both get gobs of emails. Some of that is ignorable spam kind of stuff. And then there's actual, important stuff that you don't want to miss. You know, learning to use a tool that that can help, you know. Keep it top of mind.

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Chris Feeney: And I think those those types of things will rise to the top. And and but certainly net new things that you know nobody really thought of but a tool like AI can certainly bring to the table going forward so.

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Andy Whiteside: So one of the big things last week at Ignite was the idea of the endpoint itself participating in the AI journey in terms of, I guess, maybe doing some having some of the information local, not having to go back into the cloud. And so today you brought a blog forward. It's called entering the AI error at the endpoint with Igel, not windows, but Igel and Lenovo, and I'm very curious as to what this means. This is a conversation that happened from Igel disrupt in Munich in 2024 earlier this year.

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Andy Whiteside: and this is written by James Housecott, so September, September of this year. Chris, why this blog.

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Chris Feeney: So. It's certainly this past year, I mean really beginning of the year, and and through the middle, and and then and then, of course, what you just mentioned last week, you know. I think we're beginning to enter this new era where AI is becoming a thing. And as I've sort of looking into it, you've got obviously

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Chris Feeney: the processors, right? The different types of processors that can, you know, handle the workloads that are being done by AI, whether it's in the data center. But now those things beginning to show up

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Chris Feeney: down to the endpoint, and when I think it was earlier this year, maybe that probably

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Chris Feeney: somewhere between May and July, I think, actually might have been

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Chris Feeney: March Microsoft announced. You know, the co-pilot PC. Or something like that. And as I've read into the details, there was, I think it was around the Security Conference the Rsa. One

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Chris Feeney: looking at kind of what? What problem they trying to solve there, right offloading, processing down to the endpoint. So you have to have a PC device that has that capability. And then, of course.

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Chris Feeney: the ones we carry with us the phones, you know, beginning to see some AI type

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Chris Feeney: functionality with with those those tools. So I think.

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Chris Feeney: beginning to see some scenarios where, hey, the the hardware and the software beginning to come together. And now, you're gonna see some opportunities there to try to leverage the power of the endpoint. Whether it's in a con, you know, business environment or consumer based and so Lenovo is certainly a big partner of ours.

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Chris Feeney: Has been focusing on this as well with their endpoint hardware. And so this was an opportunity to say, Hey, we're this is the beginning stages of where where things are going. And and so figured, hey? You know, we're getting ready to turn the corner into New Year. Here's an interesting topic, sort of hits upon a theme for the year.

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Chris Feeney: to some degree. And and I think it's it's only gonna hear more about it heading into, you know, the years to come.

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Andy Whiteside: So. Chris, but how does how does that?

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Andy Whiteside: How does that impact the endpoint story? And sorry if I missed that. But, like the endpoint

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Andy Whiteside: becoming a major player in the AI portion.

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Chris Feeney: So I think what's interesting there. I was wondering. The same right, you know, because in in the story you just told right

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Chris Feeney: data on the endpoint. Can AI do something with data on the endpoint? Well, I an ideal scenario where, from a security perspective, there's no data on the endpoint for AI, generally speaking, to process, essentially and

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Chris Feeney: but there are scenarios where we're beginning to see like, Hey, can AI be used where it can like in a 0 trust model determine, based on various scenarios and then take action. Maybe that detects that you're for example,

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Chris Feeney: already in a in a different location. You travel quite a bit. And then because of that, you know, maybe some posture is taken to secure that device or or put additional security around it, whatever it might be. Based on that type of information. And so and then, of course, performance, right? Maybe. Leveraging some of these combinations right? So there's been obviously

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Chris Feeney: a big focus since you just came from midnight, the Microsoft solution there. And they, you know, about a year or so ago, plus maybe a year and a half ago they announced Azure Stack Hci to the world. And you know, public, you know, preview that type of thing. And so it's gone through its own iterations. They just renamed it. I think that was one of the announcements last week. So it's now something as your local, whatever it is. But

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Chris Feeney: they they certainly see the the future of, you know. Combining those things. Lenovo certainly provides both solutions for the data center and the endpoint and so they were there. I don't get a chance to spot by their booth, but they were there kind of talking through some of that last week, as well.

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Andy Whiteside: No, but I did have a ton of conversations around azure local ak, azure stack but the the conversations there, I mean this, this whole conversation starts to make sense. So it's not necessarily that I gel, and Lenovo will be you know, executing AI on the endpoint. That's possible. As the 2 companies work together. I mean, the hardware is there. It's just a matter of whether we how we blend, how we put that into the Igel operating system, however.

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Andy Whiteside: It makes tons of sense just right out of the gate that if customers are looking for AI either at the endpoint, or, better yet, in this conversation at the edge, Aka not in the cloud. Then the the azure stack story for a company like Lenovo that has both the endpoint and the azure stack. A azure local has both of those pieces. It starts to make sense how this becomes possible very quickly.

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Chris Feeney: Yeah. And I think, just like, you know, beginning to find, you know, use cases for an AI type tool. I think those will begin to emerge, especially as we collaborate with

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Chris Feeney: our hardware and software partners. And in the Igel endpoint story. You know, we we certainly don't do it alone. But

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Chris Feeney: what sort of scenarios? maybe it's like when we discuss, like, for example, we detect that there's some issue going on on the device.

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Chris Feeney: and a ticket is automatically opened up because of that to give visibility before the user even has to open up a ticket, you know. Maybe it's something like that

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Chris Feeney: as as a starting point leveraging the car. You know.

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Chris Feeney: a tool that most customers have, you know, or maybe it's an alert that goes into their analytics tool?

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Chris Feeney: you know, so that the user sees somebody reaching out and say, Hey, we detected that. There's a an issue. Right? You know this. This is all stuff that potential for AI kind of smarts if you will. Having a tool at the endpoint not necessarily processing data, you know, to offload it from the the data center. But but detecting

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Chris Feeney: what's happening on the endpoint and then taking action, those are just some examples that I'm thinking about.

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Andy Whiteside: That helps me because I'm I'm thinking about, you know, copilot and asking questions and user generated AI stuff. I guess there's a ton. And I mean a ton. More AI related things that can happen just from the software hardware interacting than I wasn't even thinking about.

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Chris Feeney: Yeah. And and of course, layering in, you know, we've got some conversations around like like 0 trust model, right? users that are in or out, or different circumstances. Apply AI kind of

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Chris Feeney: taking some smarts and putting a grade on that device, or whatever we're now.

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Chris Feeney: the device automatically reconfigures itself because it detects that hey? Where there's a a, a, an issue going on, or whatever it might be, or or some kind of intelligence in the background. These are all certainly ideas. But but for example, like you know

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Chris Feeney: if I travel, I know that if I enter a new country, for example, and I go to try to hit igel.com resources, it's gonna know that I'm in some other place, and it may deny me access until I get either an exception for that particular trip. For example, or

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Chris Feeney: you might use a tool that

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Chris Feeney: route your traffic through a secure known place. And you know, maybe that's a a a private access Internet Internet access kind of thing, right? Something that will secure that traffic, and it knows that if I need to pull up company resources in some other location it's doing it with some kind of trust model in place or or 0 trust model share. So these are all just ideas of

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Chris Feeney: that that I'm thinking of, and a lot of it is still exploring, like what capabilities does does AI bring?

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Chris Feeney: And more specifically, the hardware and the hardware devices that are coming out to take advantage of some of this new technology.

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Andy Whiteside: So, Chris, the last paragraph in that section says, leveraging the strengths of the Igel preventative security model. That's the concern about AI is, what are we opening ourselves up from a security perspective? How does the Igel positioning of its security model impact the ability to not only still do AI but do it in a secure way.

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Chris Feeney: Well, I think you know, you look at some of the fundamentals right?

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Chris Feeney: the the Psm is really, you know. you know the the posture of the device? Right? There's there's no local data. And if that device gets stolen or something.

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Chris Feeney: is there anything on there that that could be used to, you know, compromise that machine or a company in in some cases. And so now layer in other components to that to that. Psm, maybe it's in case of Lenovo, you know, you got everything from, you know the bios all the way up. If something were to try to modify that.

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Chris Feeney: The Psm model is built upon detecting those types of things. And then

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Chris Feeney: and so deeply integrating with. You know, obviously with with Lenovo. They make devices that can that come from the factory depending on the models with Igel already pre installed and then

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Chris Feeney: you know, so sort of a chain of trust, if you will, all the way from the the manufacturing place to the underlying

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Chris Feeney: bios itself essentially. And then the layers on top of that and then

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Chris Feeney: you know, primarily, what we get users into is either a dazz or sas, you know. Type environment. What do you? What? What data you accessing right? And then layering in

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Chris Feeney: security on on top of those things, be it mfa, single sign on technology, something that you know helps us identify

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Chris Feeney: securely, that the user, or, more specifically with the conference last week. Mike Microsoft. We we now

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Chris Feeney: I think we've announced it, but you know an intune app where

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Chris Feeney: you can have that register. And now if I want to launch into Avd, for example, with the intune it's already registered, and before it lets me in it knows that all right. That device is now attached, and and I have visibility and controlling. You know that particular person. So I think these are the types of integrations that are beginning to emerge.

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Chris Feeney: Same thing like if I'm going to use edge on the endpoint, you know, before I can log into my company resources an app like intune registering and making sure that that device is, you know, uniquely tied to integra or igel, or whatever it might be, some company? And I think going forward

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Chris Feeney: with, you know, are there other AI type, or or just some other end user capabilities that you can bring on top of those things leveraging the the combination of the hardware and software approach.

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Andy Whiteside: Yeah, Chris, the last section here talks about expanded collaboration between Igel Lenovo in Microsoft

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Andy Whiteside: is what's enabling this you wanna cover where where it makes sense

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Andy Whiteside: that Igel and Microsoft are working. It's kind of been woven. And and throughout our conversation so far. But where does it make sense that Microsoft is supporting another operating system, being successful in this.

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Chris Feeney: Yeah. So more recently, so, Microsoft, you know, they provide an SDK for us that we leverage and build around and they recently provided an update to that earlier this summer or earlier this year, that that we tested and then released into the different types of Microsoft

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Chris Feeney: clients that we have. And it's more or less what's called the Microsoft Authentication Library. So more advanced authentication right? And in the case of one particular industry. verticals, if you will us Federal. It included smart card authentication, meaning.

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Chris Feeney: you know, the the types of cards. You know the Cac and the pivot cards that you would use to access unclassified or even classified environments. And so yeah, so we've integrated with that, we have customers actively testing that right now. And so that involves some deep collaboration behind the scenes. Between our engineering team working with theirs as well, and then we also had a scenario where there was an update.

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Chris Feeney: Microsoft pushed out, and they then had to come back and give us an update to the SDK. Rather quickly because of of some change that allowed us to address

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Chris Feeney: a situation where customers Avd is going through a essentially a private VPN connection, a dedicated VPN. Trying to remember the name of that. But they had modified that for whatever reason. I remember the the reasoning. But you know, they, they, you know.

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Chris Feeney: jointly got together and realized, yeah, we need to update that. And so we were able to quickly turn that around and update our integration with them. So it's a very collaborative partnership, as well as you know, additional net new things that they're delivering.

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Chris Feeney: For example, take the cloud. PC, they've added some functionality around the product they call frontline, which is, you know, sharing

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Chris Feeney: in some cases a license among different users. But they also announced the more recent one last week called it's like the difference between persistent and non persistent. Vdi, if you that conversation that we've had so Microsoft announced. A cloud PC, essentially an a non persistent

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Chris Feeney: shared whatever I can't remember the name of it. But basically, I'm a i'm a the case. They use retail. I'm on the retail floor, and I normally go into my cloud, PC. Where I can

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Chris Feeney: pull up my stuff. But then I have to walk around the corner and and I just want to pull up a generic cloud, PC. And get to access and something like that check inventory. And then, when I'm done, none of that is saved, you know. But there's a use case for it. So there's some additional functionality around that that will be integrating with our cloud. PC, app. In the near future. A lot of that is again, in collaboration with Microsoft.

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Andy Whiteside: Okay. Well, that that makes a ton of sense. Let me let me summarize what you just said. I think Microsoft don't care like they do not care

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Andy Whiteside: how you get there as long as you end up in a virtual desktop or app, but desktop

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Andy Whiteside: coming from azure, and this creates yet another mechanism for getting there where AI can be successfully executed and potentially very much more secure. And at the end of the day, if that workload runs in windows 3, 65, or with an Avd.

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Andy Whiteside: They're happy.

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Chris Feeney: Yeah, I think. I mean, certainly. You know what I've seen is

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Chris Feeney: I mean, and you've I'm sure you've experienced this, too. Right the

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Chris Feeney: the windows OS is ubiquitous. I mean, it's it's pretty much out there on, on, you know the majority of devices.

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Chris Feeney: You don't have the actual numbers. But over the course of time.

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Chris Feeney: you know, across, you know, 30 plus years of that if you're a software vendor, even Microsoft, you know you're generally gonna add feature, functionality to a client, or app whatever

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Chris Feeney: for windows. But what's also happened in that same timeframe is certainly where Igel comes into play is there are now other options, and so customers who want to choose

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Chris Feeney: that other option on the endpoint means, you know, they require an demand, if you will, the market demands collaboration between these other vendors. And so Microsoft has certainly seen, as you just look at like what

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Chris Feeney: windows, what Microsoft apps are natively available for Linux. Right?

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Chris Feeney: Edge is one of those examples, you know, a small example. But a popular browser. They've made it available as a Linux app. We now have that a bit available

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Chris Feeney: as well. So but, generally speaking, they'll like. Last week, they announced this new shared thing. We're going to get that. It's just waiting on them to provide it, and then we'll quickly adapt it and then provide an update. So

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Chris Feeney: but I think that that collaborative partnership, I'd say the same thing for Mac, right? I'm sure that probably same

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Chris Feeney: update is probably coming for folks that want to use a Mac on the endpoint to access a windows based back end, or whatever.

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Andy Whiteside: Well, Chris, what what did we miss? What did we not cover.

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Chris Feeney: I think from the terms of this blog, I think we kind of hit upon all the all the key things. I think the

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Chris Feeney: we've obviously got since this blog was written. We've announced the Igel now. And next event coming up in Miami next year, at the end of March.

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Chris Feeney: And so there are. Well, since we're on a blog, we have a black Friday sale going on for folks that want to register, and certainly through partners like yourselves. There are opportunities to

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Chris Feeney: get, is it a 90% desk? Or what are you guys doing for that?

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Andy Whiteside: If you're the right person or anybody gets 90%, if you're the right person, it's free.

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Chris Feeney: Yeah.

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Andy Whiteside: Integra doesn't need a sale. We're always selling this stuff. We're always positioning clients. And I think what you guys are trying to to do with this conference you're trying to. It's not necessarily an ideal conference. It's an end user compute industry conference that I was you know, trying to lead and and help get set up. But I've talked to people already, so oh, I don't want to go to Igel Conference. It's it's not an Igel Conference. It's an industry Conference. It's the replacement for Citrix synergy, which was always citrix. But at the same time it was the Industries Conference.

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Chris Feeney: Yeah. And I think, certainly, as things are lining up, we're we're doing a lot of preparation for it now. But there is an opportunity to take advantage of a discounted rate if you want to. Certainly, if you're if you you, you should most definitely go. We're gonna be announcing some very cool things, of course, in collaboration with some of the partners some of which we just mentioned. But but keep that on your calendars

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Chris Feeney: at the end of March, I believe it's the 25, th 27, th or

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Chris Feeney: whatever the dates are here.

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Andy Whiteside: Yeah, I had you on hold a little bit ago. What I'm doing is I'm promoting both the Igel and the Nutanix Conferences, both happening early next year.

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Andy Whiteside: You know, if you if you either one of those interest you let let yours integra salesperson know reach out to me on Linkedin, if you if you don't have as integra salesperson. But we want you there. We we took 20 customers, ish to Microsoft, unite last week, and spending time with them, and building rapport and entertaining them and helping them learn was just. We haven't had that opportunity, really, since the pandemic to do a lot of that. And it was just it was just magical. And it kind of re-energized me.

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Andy Whiteside: Yeah, you even got some snow out of it, too, I think right.

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Andy Whiteside: A little snow that didn't help.

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Andy Whiteside: There was a.

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Chris Feeney: But but there will be no snow in Miami in March. So the Fontan blue an iconic location lots of famous things have occurred there. But but that is the location at the end of March it is the 25, th the 27, th and we would love

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Chris Feeney: as many people to join us there as possible.

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Andy Whiteside: Yep.

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Andy Whiteside: Well, Chris, I appreciate time. I hope you enjoy your Thanksgiving with the family, and we'll do it again in a few weeks.

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Chris Feeney: Alright, thanks, Andy, take care.