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Host: Andy Whiteside
Co-host: Patrick Tonner
Co-host: Chris Feeney

Transcript

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Andy Whiteside: Hello, everyone! And welcome to episode. Sixty-three of my job weekly host, Andy White said I've got Patrick Toner, who is our subject matter expert on really all things endpoints as integra. But specifically I gel Patrick's background is as a high gel uh sales, engineer. He's a z integrous solutions. Architect these days.

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Andy Whiteside: Ah! But formerly working for it. And really, you know, helping customers solve challenges using eight-center Linux operating system. Patrick. How's it going?

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Patrick Toner: Well, i'm doing good today, but thanks for having me on today, you know. I I can say i'm doing very well after last night's Monday night football game. The Eagle is actually looking like, potentially a contender. So I'm: pretty good today. Thank you.

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Andy Whiteside: You know, you never bring up politics, religion, or football.

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Patrick Toner: Yeah. Well, in in Philadelphia football basically is a religion. So um, the the eagles are there. Yeah, it's It's very serious. There. Um, we're talking to people, if not hundreds, if not thousands, maybe hundreds of people that aren't in Philadelphia

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Patrick Toner: just the sort of guidance for everybody out there that's sure on sports is now religion, and you didn't do it. You didn't do a bad job, and sometimes people bring it up and like belab it. Um! I could've just skipped over it, and nobody would have cared about it. So.

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Andy Whiteside: Um, hey! You've been doing a lot of work or some work, and I owe you a meeting at some point to go over more of this. But you know now that you're not at igl use windows you use ij Linux use, maybe strata desktop Linux uh you have Google, Linux which I call Linux I don't know I'm going to call them Os flex, and uh any, as your thoughts on how

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Andy Whiteside: you perceive that world has it? Has it changed at all on where you came in? Does integrity from the Igl side of the world?

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Patrick Toner: Yeah, you know a little bit, you know. Especially, I would say the one one for sure. Google, I mean what they're what they're doing with. Os flex is pretty interesting, you know. I, Jo and Straddesk have been in the game for quite a while, you know. I draw obviously twenty year old Company

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Patrick Toner: shred of desk. I think they're about somewhere around ten years, and of course, you know, Google has. You know, they have their chrome. They've had their chromebooks out, and Google's search engine has been around for probably at least twenty years. I don't know exactly off top of my head, but you know they had the company never wear,

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Patrick Toner: and then they ended up fully acquiring them, and I guess they funded them and acquired them. Um, Google's definitely trying to make a play in this space. And that's been an interesting, you know, kind of realization for me where i'd seen never wear a handful of times, and I worked at, I gel

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Patrick Toner: Ah, but but they seem to be full steam ahead um with their with their line, but with what they're calling Ah os flex now Google Os flex and um. It's pretty interesting. It's just. And and I think your point. It is a unix-based Os, I believe.

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Patrick Toner: Linux yes,

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Andy Whiteside: yeah. Okay. So let me ask a question like this. You came into this integral coming from idel, pretty convinced that Ijel was the best thin operating system for enterprise, computing

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Andy Whiteside: so not windows, so not not stamp, not fat os or thick os, but thin os of some type. Um, you still feel like I gel has the best solution for enterprise in. User

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Patrick Toner: Yeah, for sure I think out of the three I drill still is sitting. You know the King of the Hill right now, you know, and you

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Patrick Toner: um especially in the enterprise space. There's a lot of features that that are just there for ages. Solution, right things that we're really put into the solution because of a lot of you know. Customer demand customer requests. Um, Chris and I have. You know we've been part of those types of deals in the past.

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Patrick Toner: Um, so for sure I mean Nigel's been more purpose built. Um, they've started this as well, but you know, and they they've come a long way with with the features that they had. But today, you know, I drill still the leader in that space. Um, you know It'll be interesting to see how it plays out here in the next few years, I think. Hey, Look, It's like anything right.

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Patrick Toner: Competition is good for everybody. Right? It's It's gonna It's gonna push all of these different companies to innovate set themselves apart, and that's good for the customer. It's good for all of us

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now.

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Andy Whiteside: So, Patrick, can you see my hand in the webcam.

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Patrick Toner: I can. Yep, if you look at my knuckles, There's many, many, many scars on my knuckles where I've learned what not to do.

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Andy Whiteside: That to me is really the ideal story they've got twenty plus years, twenty of years. Um! Christine can clean up what I said and give you the exact years, but they've got lots of scars on their knuckles where people where they learn what they need to do, or customers came to them and say, I needed to do this or that.

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Andy Whiteside: That's some of the benefit you have when you're just old. I mean you. You You've learned how to, you know, use the proper tool for the proper job, and and grabbing that crescent ranch and trying to take off that specialty nut or an engine. And that's a bad idea, don't do that. You've done it once you get the score on your local improvement.

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Patrick Toner: Absolutely, you know. Just just

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Patrick Toner: you know, with time, you know, with the just the maturity of the platform. Um, you know. Another thing I didn't mention, Andy, you know, probably worth mentioning. Another thing that really sets. I feel it's hard. Is the community having that, you know, eight thousand five hundred plus user community something that was built over, you know, many years. It's just a huge deal. I mean, you know, I talk to guys all the time to just talk about people. There's a few solutions out there, I know Jammed is A is a popular one where people love their user community. But you know they're few and far between. You Don't, have a lot of

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Patrick Toner: technology companies that have really good user communities where they can quickly find information. For some reason a lot of tech companies just don't. But you know they don't invest in that, and I just done a good job of investing in that.

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Andy Whiteside: Well, that's right. You Um! It's It's like being in in the wild, and you're in a herd of I don't know. Will the beast You're just much better off in that herd, no matter how big and strong you are standing out by yourself.

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Andy Whiteside: You know you're better not heard, and you have to realize that as that group and an ideal is really good about including the rest of the Ecos. They've include some of the competition in what they do, because they know. Like you said,

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Andy Whiteside: all shifts are going to rise if we do it together, and even you know It's at an event last week, and there was a lot of representation for Microsoft at the I gel event because Microsoft sees what I jail is doing as a way to help grow their ultimate goal, which is, you know, desktop as a service coming out of azure. So they've they've embraced a Linux endpoint. Um for the Uc. Enterprise Computing space, hey? We've got Chris uh Kristini join us, Chris. How's it going,

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Chris Feeney - IGEL AVD: hey? Guys? I I was wondering if I jumped into the right podcast for a minute. There, how about I appreciate the conversation, and for the first time ever to see you know,

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Chris Feeney - IGEL AVD: I took the plunge, and I am joining from a Av. D running a zoom call, offloading that down to my very nice Lg: all in one. So, hopefully. The audio is going in the well, and everything i'm using e costs. I'm going out all the module ready vendors, because uh,

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Chris Feeney - IGEL AVD: i'm trying to make sure that I actually use the product on a daily basis. And then hopefully, it's coming across well and

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Chris Feeney - IGEL AVD: ah, so. But I But you're right. I I go a lot of the things right. Competition certainly keeps you on your toes, and we all need that right we need. We need um. Ah, certainly, Cooper, I would say, You know, friend of the Frenemies is another term, right? We we

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Chris Feeney - IGEL AVD: we're all in the you see space, and we deal with the same challenges and stuff, and it's good to sometimes see how somebody else's. Tag was the problem

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Chris Feeney - IGEL AVD: when you might over engineered a solution or something like Actually, it's a little more simple than that.

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Andy Whiteside: So I was listening to a podcast on Tesla recently, and I don't know exactly what the reasoning for this was, but the stated reason for giving away all their packets. Patents is they wanted, you know, all the rest of the electric car vehicle world, to come up quicker, so that they would have a more addressable Ah, world to exist in that. That's what I see. I'm jel doing right. It's It's we all need to. We all need to get going together,

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Andy Whiteside: because if we don't, then we're just all going to sit here and kind of sputter, you know, only addressing a small part of the market, and we need to address a larger part of it.

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Chris Feeney - IGEL AVD: That's a great point I am. I've been in one particular industry kind of keeping my eyes on, you know, having a pulse on. When are we going to see a

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Chris Feeney - IGEL AVD: gradual or a significant shift to the cloud in that industry as health care. And

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Chris Feeney - IGEL AVD: you know, I began looking for this about six years ago, but I would say this year specifically starting to really see that shift. Um, and it's becoming more and more, and generally what the trend is is the

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Chris Feeney - IGEL AVD: this is one that came up right we were on a call yesterday, where the on-prem solution they were running off in mechanics, for example, and they didn't renew their notanics maintenance. The hardware,

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Chris Feeney - IGEL AVD: probably for what they were using it on was probably fine. Just they decided not to renew it, and therefore the option they chose was Let's just,

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Chris Feeney - IGEL AVD: you know, dazz, and so they they decided to opt for that. And so how many more situations are like that, maybe where they either have a hybrid scenario. But they're beginning to make that jump um, and so i'm kind of

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Chris Feeney - IGEL AVD: i'm, you know, writing these things down as they come across, but I could see it certainly a shift, as as this time goes on, and whether it's all Microsoft like my Dvd. Right now, or A, or a Horizon, or Citrix Combo. So

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Chris Feeney - IGEL AVD: um so, Chris, that's going to tie right into what we're going to talk about here in terms of the the podcast, the blog or reviewing which, by the way,

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Chris Feeney - IGEL AVD: which is another, It's funny. Yeah, the customer call was on yesterday. They are rolling out these Lg: devices, these all in one. So basically the same model you see on the screen there. The ah, the the one that has the Rfid is for you built in the white one. They add that one like that.

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Chris Feeney - IGEL AVD: Yeah. But but hold on so. Um. So give our So I am actually using an Lg: all in one. But i'm using zoom local, because when I try to do it by Vdi. Whatever reason somebody's changed some of the back end. And all of a sudden offloading doesn't work anymore. So i'm having to do it from the local uh Linux Os uh, you know, an Lg. Unit to gain shipped with idol on it. Tell the viewers how to.

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Andy Whiteside: Are you all floating the zoom session from the Abd desktop to your local unit.

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Chris Feeney - IGEL AVD: Yes. How do you know you're doing it? Just give us just give the users some feedback because a lot of people don't know if it's working or not other than they got a bad experience or a good experience. What are the telltale signs?

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Chris Feeney - IGEL AVD: It works

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Chris Feeney - IGEL AVD: for zoom. It's honestly, it's super easy. I mean the in the virtual desktop in my case, my Abd:

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Chris Feeney - IGEL AVD: Yeah, I You know I I joined through my calendar. I outlook essentially. I joined in the zoom uh local client inside of the I'm sorry the zoom Vdi client inside of the horizon, and all this stuff

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Chris Feeney - IGEL AVD: inside of my avd fired up and joined um my camera. I can see the light is turned on. It came up. Um, and I mean if I were to probably pull up my local processor and see you know what's what's going on there. But

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Chris Feeney - IGEL AVD: so so, Chris, The first thing is, whether it works or not, that's step one. And then the next step is from a user experience What? Not? Not the not the technical guy, in you, but from an end-user's perspective, How will they know It's optimized?

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Patrick Toner: It's a great question. Um teams does. It Let me see if Zoom should have a way to to let you know, whereas uh sorry. Go ahead.

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Patrick Toner: Yeah, it does. So in Zoom. If you go into the settings, there's a

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Chris Feeney - IGEL AVD: but guys before you go into the in the nerd node if i'm a user. How do I know if it's working, optimized or not? What What do I look for and see? I guess that's my point is the user really shouldn't have to worry about it,

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Chris Feeney - IGEL AVD: whereas the geeks all right, transfer you to give a shot. How does a user know whether it's being optimized or not?

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Patrick Toner: I think it's just going to come down to the performance that the user is going to know. It's pretty. And what are they looking for?

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Patrick Toner: I mean, they're gonna They're gonna notice. The video is is, um, you know, more consistent. It's not going to be choppy. The audio is going to come through nicely.

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Patrick Toner: Well, it Well, the there's two things that could happen. One, the webcam might not work if it's not optimized, so they might try to turn the webcam on. Just gonna say, hey? Not working um if it's something. I've seen it with Citrix. If it's not optimized that webcam might work which is going to be choppy. So it'll It'll be pretty obvious to the user

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Patrick Toner: a couple as a guy who does this all day every day. You can tell instantly. Number one. You're You're like you said Um. Well, number one that your your video either doesn't work or does work if it doesn't work all of a sudden, you know you're probably not up to one. Ah, number two. It's grainy. Looking right. You can. You can see this grainy looking. Ah, number three, If you're moving

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Andy Whiteside: and the camera and you then you have to wait like half a second or more before you see yourself moving in your reflection of the camera. Then you know it's not optimized. Um, uh, if you're talking and you see your mouth, you know, in the camera behind where you're at. You know it's not optimized. If you drag it around on the screen and the and the video stays grainy and doesn't decouple from the window. You're dragging, you know. It's not up right. Those are the things I'm: trying. To

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Chris Feeney - IGEL AVD: Yeah, um.

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Chris Feeney - IGEL AVD: I figured it was one of those andy white-site questions where you already had the answer. You're just waiting to see if we answered it. Correctly.

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Andy Whiteside: Well, it's open, I mean. Look. I use something about you guys, Chris, so that you're starting to use a Vd. Now and and do this. I do it all day every day, You know, the minute you get the the video button and start talking. Whether it's optimized or not, it's it's It's obvious. Now,

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Chris Feeney - IGEL AVD: if you're a laden network, if you're in a low latency network, you may or may not know. But if you're going to the cloud for your desktop, you're gonna open.

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Chris Feeney - IGEL AVD: Yeah, And I guess the the story here is is, you know there's a proper way to make sure that you have it set up correctly. First of all configuration line before the user even starts using it. So, you know, is the Zoom B: I client installed properly

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Chris Feeney - IGEL AVD: on the Igl device. You have the firmware. What we have like three different versions of the zoom plugin. So the in our Ucc guide it basically says, Hey, here's this: here's a situation that um,

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Chris Feeney - IGEL AVD: whatever the version of the zoom client is in the remote session.

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Chris Feeney - IGEL AVD: The zoom plugin cannot be higher than that. It always has to be either the same or below. If it's higher. Then you'll get some of those experiences you're just describing. Uh, and I've definitely seen that before. Kristen real quick. You're talking about the zoom client.

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Chris Feeney - IGEL AVD: The endpoint device. In this case, I. J. And then the plug-in goes inside the Vdi right Reverse of that

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Chris Feeney - IGEL AVD: I jail has the plug-in the it's weird, because the client generally, you think endpoint right, but it's actually the plug-in on the endpoint the client inside of the remote session.

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Chris Feeney - IGEL AVD: So it's yeah, they probably could've

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Chris Feeney - IGEL AVD: named it differently, I suspect. But, uh,

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Chris Feeney - IGEL AVD: ah! But we have just like Citrix. We have three different workspace advers with zoom, and I think this is also true of of webex, too. But for Zoom, we have three different versions of the plugin at any given time. So for our customers or partners setting this up. It's up, you know, making sure that you have the

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Chris Feeney - IGEL AVD: as I mentioned earlier, either correctly matching or just below, but never hired the the endpoint client that that can't be higher than what's in the virtual doesn't. Otherwise you'll get that performance that's another way to know for sure that something's not right

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Chris Feeney - IGEL AVD: Again, all this predicate on the fact that the endpoint can handle the offloading. If if you forget to check that box,

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Chris Feeney - IGEL AVD: you know, and you know everything's set up right, you know. Then yeah, your your endpoint probably can't handle it. And that's another thing that you make sure don't forget.

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Chris Feeney - IGEL AVD: So it's a lot more often

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Andy Whiteside: so quick. Note on all this um teams We, for the most part you don't have to worry about the man. It it teams is up to date in the Bdi, and you have I gel? For the most part it should just work right.

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Chris Feeney - IGEL AVD: Well, I was about to say, in contrast, So Patrick was heading in the settings with with teams. You can actually go up and and then there's a quick like about, and it'll tell you

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Chris Feeney - IGEL AVD: optimized right if it's Cedric. It says Hdx optimized. If it's A. V. D media optimized so that'll tell you that it's offloading um, and then obviously it's a performance. What you want? Ah, so the answer my question was, Yes, it should just work, and you can tell from me about whether it's

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Chris Feeney - IGEL AVD: right. It'll tell you, hey? It is, it is! It is being angled. Now, then, the performance could be the writing thing. Maybe there's something in the network There, there's endpoint hardware. That's not doesn't have enough for Star, but

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Andy Whiteside: just to stay with me real quick before we go after that. So, Patrick, do you know, uh, if you're using zoom in a Vdi, and it's being offload. Is there an indicator that actually says in Zoom that it's uh optimized for hdx or blast or anything? Is there Is there a clear indicator that says it's being optimized

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Patrick Toner: there there is which it was a little easier to find, but it does exist. Yep. Where's it at.

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Patrick Toner: So it's in the settings. You have to go into the into the zoom application settings in your Vdi session, and then there's a There's a section there called Statistics. And then there's a tab in there called Vdi. You go to there. It'll tell you they'll give you all the details about which which plug in version you're using, and if it's connected or not,

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Andy Whiteside: so Patrick, is that when you're using the session, or that's a precursor to using the session.

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Patrick Toner: I think you can do it either way, so you can do it before you get into a zoom call, or you can do it on the fly. You can actually go into uh into your settings, I think, if you go under view options. Um, actually no, I think in the background you'd have to do it. You can do it either way uh to get that information. But my real question is, does that say, Hey, it should be working, or does that say like we have in the teams actually in the meeting where it says it is.

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Patrick Toner: Yeah, it's not as clear as the team's one for sure. But it's one thing I wish it was a little more clear. It basically just going to tell you this connector in my experience, if it says connected. It's working

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Patrick Toner: um right now. So um! I don't know if I can share this. But in the zoom call we're doing now. I went into uh where it says, stop video or something. Let me see if I can share this um. But I went into uh video settings, and then on the left hand. Menu! I click on statistics,

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Chris Feeney - IGEL AVD: and then you get this menu where you see overall, and then on the far right, there's this thing called Vdi, and Ah! And then it has like a a table there. So it says thin client Os version, and it correctly identifies what i'm running eleven and seven, one, seventy six, and then it says, Vdi plug-in version,

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Chris Feeney - IGEL AVD: which is five, point ten. Vdi plug-in status is connected Ah, via connect, mode direct, and vdi client. So That, I guess is Zoom's way of telling you that it's being optimized.

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Chris Feeney - IGEL AVD: Okay, let's get back to to we need.

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Chris Feeney - IGEL AVD: Yeah, So that's so. That's the uh the indicator, the official indicators. Now, Chris, if you're being optimized in a in a webex or a zoom, or a team session, what can you look at in terms of the performance of the virtual desktop.

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Andy Whiteside: See that it's not consuming local resources.

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Patrick Toner: And here I thought we were in a blog. But honestly, Um, That's a great point. Um, I think So You can do it That same area, Chris. If you go to the overall section, it's going to give you all the how much your Cpu is being used. Your

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Patrick Toner: your ram. It's gonna give you some good statistics there Yes, overall So, for example,

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Chris Feeney - IGEL AVD: my Vdi, it's a windows ten multi-session. I've got thirty two gigs of memory,

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Andy Whiteside: but the real answer in this conversation is you just look at your cpu. If your cpu's doing a lot of processing around. Zoom. Then you're probably not offering.

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Chris Feeney - IGEL AVD: Hang on, host, disabled participant screen sharing. That's why it's not letting me. So you

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Chris Feeney - IGEL AVD: give me that I can show you what I'm showing.

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Chris Feeney - IGEL AVD: Okay, uh perfect, All right. So

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Chris Feeney - IGEL AVD: all right, let me just

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Chris Feeney - IGEL AVD: give me a second here,

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Andy Whiteside: and then, Patrick. Why he's doing that. The same thing exists on the endpoint. Right? You go look at um. What does I do? Call it? A task manager tool under setting.

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Patrick Toner: I usually just yeah, you can go in there. I usually go. You can go to the task manager in Nigel. You can go on a terminal and hit top top. Just type that in hit enter, and that'll pull up all the real time, you know. System monitoring.

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Chris Feeney - IGEL AVD: So question. I don't know if you see this? Do you see the settings menu?

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Chris Feeney - IGEL AVD: It gives it.

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Patrick Toner: Yep, I can see it.

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Chris Feeney - IGEL AVD: Okay, cool. I wasn't sure if it was showing. So. Um, Yeah, so it's in the setting statistics. It's the way we were going to talk about earlier. There's the overall. Ah, so it knows that my endpoint is is an Lg. All in one. It's two point six. Here it has four fours.

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Chris Feeney - IGEL AVD: You can see what we look at is, and then the Vdi itself is thirty two gigs of ram

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Chris Feeney - IGEL AVD: um, and you can see here it's not taking up much.

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Chris Feeney - IGEL AVD: It's not processing much there. I don't know exactly If there's A, you know.

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Andy Whiteside: Okay. So so Chris does this tell you by process what's using the Cpu Uh: Well, actually, you know it doesn't matter. It It tells you. The zoom is only using two percent of the Cpu. So therefore it must be optimized.

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Patrick Toner: Yes,

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Chris Feeney - IGEL AVD: yeah, Because I mean, I can see that it's in My!

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Andy Whiteside: Now, if you want to go, if you want to go a little older school, just bring up Task manager in the Vdi, and you'll be able to see much more detailed information.

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Andy Whiteside: You don't have to do it. But that's where you go to look.

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Chris Feeney - IGEL AVD: Yeah, So there's zoom's meeting. Uh, let's hang on

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Chris Feeney - IGEL AVD: uh hang on word again.

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Chris Feeney - IGEL AVD: Sorry more details. That's what i'm looking for,

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Chris Feeney - IGEL AVD: and we look at performance you can see there. But you in the right place. Many go processes. Go look at the zoom process and see that it's not using a lot of resources.

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Chris Feeney - IGEL AVD: Yeah, in general, Zoom would be using sixty, seventy percent if it had its way with machine. Okay. So in the meantime, at the same time, you could go to your endpoint unit and look at task manager there. In the case of Ijo you could look at Task Manager. That's actually what I don't call it these days, and you could see that you're probably getting a lot of uh processor utilization on the endpoint at that point between when you saw in zoom or teams what the user experience feels like, and then what you're seeing in terms of resources in the Vdi or on the endpoint, you should have a good sense of whether or not

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it's um being optimized.

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Chris Feeney - IGEL AVD: Yeah, And i'm looking here. I just switched in this thing. I switched the Vdi you can see on the left side plug in Cpu.

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Chris Feeney - IGEL AVD: Ah, it's only total overall. Cpu usage is thirteen percent. And Zoom is taking up seven percent of that. So it's not crushing the system for sure. Now,

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Chris Feeney - IGEL AVD: no.

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Chris Feeney - IGEL AVD: And later today we're going to have a webinar. Ah tech deep dive control up, and we'll be able to kind of maybe gig into a little bit more and have a product like that that can show you. Hey, what is what is the true performance that we're seeing?

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Chris Feeney - IGEL AVD: You know, in that situation. So i'm excited about digging in

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Chris Feeney - IGEL AVD: into that a little bit later.

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Andy Whiteside: All right, Let's see. Okay. And then you have the world where I live in where this all worked great last week

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Andy Whiteside: I come in, as you know, a a non-technical user anymore, and I don't know what changed over the weekend. I didn't change anything. I don't think Patrick changed anything on my I jail unit. Something's changed inside my Vdi world, and none of it works anymore for zoom

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Chris Feeney - IGEL AVD: so. And you're using Citrix, right?

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Andy Whiteside: I am in this case. Yeah, and it Yeah. In this case I am, but not just limited to Citrix. Now,

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Chris Feeney - IGEL AVD: right? Yeah. But you're normally you're doing your zoom offloading from a citrix desktop.

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Andy Whiteside: And look, i'm not asking to solve it. I'm pointing out that there's an ecosystem that all has to work, Kumbaya. If you want this to work,

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Andy Whiteside: it's important to know that change when you're doing centralized end user computing desktop as a service. Vdi all the above. It's a dance. It's a It all has to be in harmony. You can't change the back end without understanding the impact on a solution. You can't change the inform without understanding solution, and you really need to test it all really good. Ah, you can't just wait for the Ceo of the company come in Monday, and be the one that says, Hey, this doesn't work,

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Andy Whiteside: which, by the way, it's uh it's nine hundred and forty-five. On Tuesday I Still Haven't had a chance to open up a hell desk to get an asked for that.

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Chris Feeney - IGEL AVD: Yeah, I mean, and that's that's what you want to obviously avoid definitely I mean

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Chris Feeney - IGEL AVD: a meeting yesterday where I mentioned earlier, they decided,

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Chris Feeney - IGEL AVD: Hey, we we don't want to continue to invest in the on-prem. We're going to go Cloud. Well,

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Chris Feeney - IGEL AVD: in this conversation one of the things that got missed was, Does this piece of the puzzle support that move, and nobody

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Chris Feeney - IGEL AVD: that that it doesn't. And so now we're working through what we do. Now, here's three out of that world. If you run windows on the endpoint,

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Chris Feeney - IGEL AVD: it will support whatever you throw at it. However,

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Andy Whiteside: however, i'll just real quick. However, you bring a whole bunch of security and blowware and junk with you that you may not need, and you want to leave it behind the next best option in end-user computing in the enterprise is patrick

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Patrick Toner: I don't. I tell you that's right. That's right. And that's why i'm an I, Joe Guy, is because all the stars on the knuckles and all the problems that have been solved, and all the listening to the End-user community. Um! It is number two in terms of capability, and you get rid of a whole bunch of that other crap You don't want to ring with it.

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Chris Feeney - IGEL AVD: Yeah, absolutely. We We hear that a lot. And and just

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Chris Feeney - IGEL AVD: we are still in education mode. I people ask me like The other day I was at an event, and

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Chris Feeney - IGEL AVD: somebody asked me, What what do I do? And I I thought about like you know. How should I answer this because I very much am still educating the the masses, if you will,

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Chris Feeney - IGEL AVD: all the things you just mentioned right. The simplicity of moving to I gel instead of a windows, the last

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Chris Feeney - IGEL AVD: and the benefits that come with that without having all that extra stuff just to secure it. So you can actually work. So you

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Andy Whiteside: yeah, Absolutely. All right. So let's take. Let let's use that to segue into our topic for the day which is lg and others to feature pre-loaded igl os thin clients in at vmware explorer. And so really what we're talking about here is,

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Andy Whiteside: I gel over the last two or three years has really decoupled the Ijo thin operating system

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Andy Whiteside: from the uh from their hardware, and made it so where the thin client operating system for my job really can go anywhere you want it to go at the same time. If you wanted to come on Ijo Harvard, you can buy Ig Os on. I do hardware and get it just like you always have. But what we're really starting to see is players like Lg. And Lenovo, and several others are starting to make it to where it either, and you directly get it from distribution. Uh, or you get it through a partner like Zintagra and you it shows up on your door

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Andy Whiteside: pre-loaded, ready to go ready to update you, ready to manage, ready to integrate. Um, Chris, what are you seeing in terms of adoption of that type of mindset where you are literally getting whatever hardware you want with Ijo running on it. Not whatever, but many capable delight devices. But I jail ready to go,

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Chris Feeney - IGEL AVD: so i'll put it this way, and and Patrick probably remembers this. So I've been here just over four years uh pre and post idle ready. So, pre I jo ready.

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Chris Feeney - IGEL AVD: I already had a great story for repurposing devices. We just didn't have an official program like Ready. And so with the benefit that I've seen post ready now, Post and ready's been out for two years Now is the vendors like an Lg. With

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Chris Feeney - IGEL AVD: nice new hardware, or chipsets, or whatever, and what that basically is translated to is now our ability to run on some of these out of from the factory devices

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Chris Feeney - IGEL AVD: the Linux kernel has benefited in terms of what we're using to be able to support, not just what Lg. Has to offer, but other devices from some of these vendors at Hp. And the noble, and we still are out there repurposing devices that haven't officially gone through the validation process by each vendor.

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Chris Feeney - IGEL AVD: But the Linux kernel has benefited, and so it just has expanded what we can be running on. Um, but it's it's great to know that, you know. Lg. Has a has quite a bit of options available to you. I I have a gram. I love the Graham. Ah, I use it. It's my road

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Chris Feeney - IGEL AVD: machine when i'm out and about, and when i'm here I got a bigger screen and all that stuff. But it's fantastic. So

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Chris Feeney - IGEL AVD: I think that's probably the bigger thing is that the that program has

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Chris Feeney - IGEL AVD: put in place a very nice process that continues to evolve and get better. And you know, just in the last

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Chris Feeney - IGEL AVD: nine months, for example, Now we're starting to see these vendors. We're from the factory. These things ship out

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Chris Feeney - IGEL AVD: all right, kind of saving you some time there.

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Andy Whiteside: So, Patrick, how do you see that working right? So a customer

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Andy Whiteside: customer needs to get a unit. Help us understand what their options are in terms of getting the exact.

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Andy Whiteside: Well, I, Joel Ls. But on the piece of hardware that fits their need. And what if that hardware doesn't fit their need? What are their options?

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Patrick Toner: Yeah, it's a good great question. You know a lot of times in our in the sales process, and you know, when we're engaging with the customer. Um, but we, you know some things, are they? They haven't changed very much in the sense of we're talking with a new customer a lot of times. They're trying to repurpose what they have, so they might have perfectly good hardware, and if it's all desktops, old laptops, or even old thin clients, um, maybe they're you know, dell or Hp. Thing clients. They don't like the management, or they're stuck on a certain firmware version, because of the hardware they have.

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Patrick Toner: So I drunk and kind of open that up right? So that's kind of usually step one. It's. Let's repurpose what you which you can right. But then step two in. That process is always going to be. And let's get you standardized on hardware, right? Because eventually those those old devices, you might extend the life of them. Maybe Maybe you're getting three to five years before now. You're getting five to seven years in your hardware refresh cycle, but at some point they're going to start to die, you know. Um other boards are going to start to fail. Fans are going to go on these things. No,

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Patrick Toner: you know Ram is going to go, and and ultimately we're in a disposable type

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Patrick Toner: world. So you get as much life as you can. Then you, then you need to standardize, and I think Lg. Is really one of the the partners that we will lead with right, because they have so many different form factors as Chris was mentioning. So I. You know we we like to lead with, but really probably the two main hardware vendors that that we really lead with, or is going to be Lg. Or Bonobo. I think Lenovo's doing some pretty cool stuff, too. But I think right now, Lg: man, you know they went from somebody you would never think of. As

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Patrick Toner: you know, we all we all do them for their Tvs and their monitors, which they've been doing really well for a long time. I you know. I'm a kind of an Lg: Fan boy as far as Tvs go. Um, but you know they're they're They're thin client options, You know the hardware just mentioned the Lg. Gram.

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Patrick Toner: You know they've got a small form factor, you know, a couple of small form factor, little thin client devices, and then they're all in one devices, the one even on the screen there, you know they have one in healthcare. It's got it's it's it's it's got a little intravada. Ah, rfid reader, built into it, You know they've got webcams built in.

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Patrick Toner: Most customers can fit in one of those models, and what we find is because they're so purpose built similar to the way Iville's purpose built for what they do. Lgs really purpose-built these devices to live in this world right to be an end user for a few device to connect to Vdi or desktop as a service running Iglos. So

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Patrick Toner: you know, the Ag already program has done a really great job of this, and making it easy to kind of standardize. But

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Patrick Toner: the elder has some great options, and once you get to that second step,

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Andy Whiteside: then, Patrick. What if the the physical? What if something officially

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Andy Whiteside: isn't packaged productized

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Andy Whiteside: with the hardware and the software, what? What's the customer's options? Then?

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Patrick Toner: So I think I know if I understand the question. You know one one thing with Lg: specifically, and and really our partnership with Lg. Is, you know. Let's say you're an Nigel customer. The beauty is. You can bundle that Lg: hardware with Igl Os already pre loaded right, and then with us you know it's integrated. We can have it, you know,

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Patrick Toner: pre-join to your agile Cloud gateway. So you're just shipping those devices straight to your end users. It kind of takes a lot of that.

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Patrick Toner: You know It's not it. You know a tremendous amount of work, but it is time-consuming if you're the you're the customer and we can kind of completely alleviate that with our partnership with Lg: and I Gel:

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Patrick Toner: so. Yeah, that that wasn't where I was going. However, I like your answer. We, you know, if you work with a partner like Z Integra and the Os is not bundled with that particular device. We've got ways where we can work ourselves like. There are distributors to fix that, and you get what you want when you need it, as you need it, and we just have a supply ready to ship out. Um. But, Chris are there. Is there hardware that Igl officially works with. That's not already been funded as part of the ready program.

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Chris Feeney - IGEL AVD: Well, there was on our Kv. There's a section on third-party devices that have,

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Chris Feeney - IGEL AVD: generally speaking, been shipped to Germany for example, to be validated. This is pre I job ready. So if customers have existing devices

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Chris Feeney - IGEL AVD: there, there was a list that was being maintained where we know, like, Hey, this dell device, or this Hp. Device, for example, that you,

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Chris Feeney - IGEL AVD: I don't know how how many more of that situation is still happening. Now we've got ready going on. It'll be your and our Kb. Not here. These are the ones that the vendors have officially put through the program.

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Chris Feeney - IGEL AVD: They continue to add more as they, as they bring more into the ecosystem here. So

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Chris Feeney - IGEL AVD: then, of course, the community has. They've ever kind of maintaining this spread, you

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Chris Feeney - IGEL AVD: um

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Chris Feeney - IGEL AVD: where you know people, if you're not sure like, hey? Is anybody tested this device with Ij. And if so, what version? Or and it could be like a headset or something right? Um so. But but Chris thing on this topic. So um I tell ready endpoints

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Chris Feeney - IGEL AVD: are the ones i'm showing on the screen. Here did these all come pre-shipped with idle or these, you know they don't know concrete shift. They've been validated some of them the only vendors that i'm aware of that are pre-shipping or Pre. Um, Ah, Lenovo, lg. And Hp. And there's specifics with each one of those as far as what that

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Chris Feeney - IGEL AVD: looks like in terms of how does it get shift, or we need to probably get you

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Chris Feeney - IGEL AVD: um. Probably the I don't ready folks that manage each of those vendors to get the specifics. I don't have them ready at hand. But

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Chris Feeney - IGEL AVD: oh, what i'm trying to what i'm trying to get across! Here is i'm a webpage, and i'm scrolling and scrolling, and There's all these major factors with all these different models. They're officially certified to run it. They just come bundled so you can buy these hund this hardware you can buy Igl software uh, directly or through a partner like us or not direct. But you can get the according to them, to a part. I won't. Bundle it together for you, or you can get it quickly, easily. It's phone or just stick a duty pocket, and you're officially supported to run it right.

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Chris Feeney - IGEL AVD: Yeah, if you see it here, if you click on one of those, all the ones that you're looking at here, you should have the specs and the model for that, and you can go.

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Chris Feeney - IGEL AVD: Um. So So if you apply the logic that I jealous just software that's been certified to run on hardware. Is there any other uh hardware or thin client manufacturer that can even come close to touching this many different device? Types?

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Chris Feeney - IGEL AVD: My general answer is, No, I'm not aware of another program that we've got that's out there very similar. What we're doing here.

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Andy Whiteside: Yeah, you you're the leader in this space. You're the leader in decumbling the software from the hardware, and then, having hardware vendors show up and certify their stuff to work with yours. And after the day customer gets what I call the Burger King effect. They get it their way.

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Chris Feeney - IGEL AVD: That's a good analogy. I've never heard that way. It's been a while since that

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Patrick Toner: i'm hungry all of a sudden. I don't know what's going on here,

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Andy Whiteside: all right. Well, guys, I think we've covered it here, and I appreciate you playing along with like Q. And A. Here. But the idea that there's now vendors that are showing up

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Andy Whiteside: with Os. So the Ij. Os loaded just like they've shown up for years and years and years with windows, and they always wanted to show up with something Linux on it. There just never was the right version of Linux I don't have solved that problem, and you're going to see more and more vendors hardware vendors showing up with Igl. Linux So I Joel s on devices ready to plug in and go

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Patrick Toner: absolutely, you know. And and I think you know this is just such. I mean, you just scroll through. This list is so cool. I mean just how many hardware vendors are fully supported, and saying, Hey, stamp of approval, this will work.

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Andy Whiteside: Um! So I went to an event last week, right? And one of the things it seems like with os with your next Os coming out. I I can't figure out what the name is, but is Yeah, you guys got to tell us, but a big focus of that is how to take any solution, and on board it quickly and easily, which was already pretty good in the ideal world, but even easier.

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Chris Feeney - IGEL AVD: Yeah, the onboarding process probably the biggest significant difference

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Chris Feeney - IGEL AVD: it's, and it'll be os twelve, by the way uh

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Chris Feeney - IGEL AVD: the onboard, when that device boots up

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Chris Feeney - IGEL AVD: how many steps you're involved to get it connected, managed and set up, and that's being greatly simplified,

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Chris Feeney - IGEL AVD: especially if a user gets a device in it that it's not been set up yet. You know It'll be very simple process,

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Andy Whiteside: and I can tell you. The next time I go to buy a piece of hardware i'm going to come. Look at this list first, because I want to make sure i'm buying something. And when I stick that unique pocket in for my traveling days it works great.

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Chris Feeney - IGEL AVD: Yeah, I mean, that's that's a that, you know. If we wrap it up. If you are in a scenario where you know, we've got a few of these where you know, repurposing their devices, they don't want to do it, or they can't do it for different reasons. And now they're looking at new hardware, and they want to use. Ah, gel! This is the place to come.

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Chris Feeney - IGEL AVD: Look for what your kind of use cases might be. Um ideal. Can't tell you what Lenovo has in stock. That's where you you know a partner would need to reach out and check with distribution. But this it'll show you what's been officially validated.

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Yeah.

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Chris Feeney - IGEL AVD: So all right. Well, with that guys, i'm heading off Ah, Toronto tomorrow, for I job disrupt up there, looking forward to seeing people there. Patrick, what do you have going on?

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Patrick Toner: Well, so we've got our control up monthly workshop while I jail Monthly workshop, I should say featuring control up.

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Patrick Toner: Ah! So i'll be. Chris and I will be joining that call here in about a half hour. Um! I'll tell you what. I've been really really impressed with Control-ups new solution and It was part of an acquisition. But edge Dx: I think it was about a year ago.

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Patrick Toner: Um, just unbelievable. The amount of ah monitoring you can get. So we've got that coming up. And then i'm actually flying to Miami. Ah, for a customer event tonight. So um got a pretty busy schedule here, so it's It's good stuff

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Andy Whiteside: that that's what we call It's integr a building communities, community building

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Andy Whiteside: Love it, Chris, What do you have coming up other than the workshop with Patrick A few minutes

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Chris Feeney - IGEL AVD: uh, I've got a we. We We had a a breakthrough with one of our key partners. By that I mean technology vendors um, And we are rapidly working on that. So I'm: basically i'm not traveling this week to focus on that

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Chris Feeney - IGEL AVD: more information to share at a later time. Sorry i'm being crypted because I can't really talk about it right now, but it's going to be awesome. So

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Patrick Toner: it's all right, hey?

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Andy Whiteside: Before we wrap up, you know. Just prove here. I mean, I'm literally using a local Linux igl unit on a Lg: thirty, four in all in one running the zoom session.

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Chris Feeney - IGEL AVD: And you know Chris is doing it one way. I'm doing it one way. Patrick's to another way. We're all and drinking our own champagne. Well, that's the nice thing is, if it's somehow. This is a Ron Mayor. Why, my colleague talks about this a lot. If something happened with the Vdi, it's nice to have a custom partition option where you can still run that zoom call.

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Chris Feeney - IGEL AVD: So it's sort of a a backup option, but it's it's.

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Chris Feeney - IGEL AVD: It gives you what what you're looking for, right? So for the most part it ain't windows, and I don't need windows.

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Chris Feeney - IGEL AVD: There you go.

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Chris Feeney - IGEL AVD: Alright. Guys appreciate it. We'll see you next week. Thank you.

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Patrick Toner: Take care. See? You guys.