XenTegra - IGEL Weekly

IGEL Weekly: 7 Deadly IT Sins to Avoid for Remote Worker Support

March 08, 2023 XenTegra / Andy Whiteside Season 1 Episode 73
IGEL Weekly: 7 Deadly IT Sins to Avoid for Remote Worker Support
XenTegra - IGEL Weekly
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XenTegra - IGEL Weekly
IGEL Weekly: 7 Deadly IT Sins to Avoid for Remote Worker Support
Mar 08, 2023 Season 1 Episode 73
XenTegra / Andy Whiteside

Remote work is alive and well and thriving in the U.S. and abroad. An estimated 36.2 million American employees will be working remotely by 2025. Right now, about a quarter of U.S. employees are working remotely and 16% of U.S. companies are all-remote, according to Zippia. It’s indicative of what is becoming the standard workforce environment of the future: a hybrid work environment that includes a fluid mix of remote, mobile, and on-site workspaces with a steadily increasing number of applications being delivered from the cloud. IT teams must contend with this assortment of workspaces and remote worker needs at the endpoint, and it is not a one-size-fits-all proposition. They need to achieve a fine balance fulfilling all remote worker requests and maintaining a level of security and access control that supports the overall safety of the network.

Host: Andy Whiteside
Co-host: Barry Browne

Show Notes Transcript

Remote work is alive and well and thriving in the U.S. and abroad. An estimated 36.2 million American employees will be working remotely by 2025. Right now, about a quarter of U.S. employees are working remotely and 16% of U.S. companies are all-remote, according to Zippia. It’s indicative of what is becoming the standard workforce environment of the future: a hybrid work environment that includes a fluid mix of remote, mobile, and on-site workspaces with a steadily increasing number of applications being delivered from the cloud. IT teams must contend with this assortment of workspaces and remote worker needs at the endpoint, and it is not a one-size-fits-all proposition. They need to achieve a fine balance fulfilling all remote worker requests and maintaining a level of security and access control that supports the overall safety of the network.

Host: Andy Whiteside
Co-host: Barry Browne

WEBVTT

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Barry Browne: Hello, everyone! And welcome to episode 73 of Idel Weekly. I'm your host, Andy White side today. Is February 20, eighth, 2,023. You've got to Barry Brown with me, Barry. How's it going?

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Andy Whiteside: Good, you know. I think I ask you this every time, but i'm gonna keep asking probably for a while. What's moving from the customer world over to the

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Andy Whiteside: value, added Reseller Partner, consulting advisory, I could go on and on about what all that means world. Biggest, biggest thing you didn't expect

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Barry Browne: how much talking I do on a day to day basis, you know, talking to customers talking to a fellow employees it just you know my voice is taking a bit of a beating. And now we're doing podcasts on top of that, You know it's it's pretty. It's pretty interesting. Everything i'm learning about. You know the other side of the tracks compared to being, you know, a consumer of you know. Value, added me tellers.

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Barry Browne: you know, being a customer, so it's other than my voice and my brain hurting a little bit from silk and everything in it's been. It's been a good right so far.

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Andy Whiteside: I i'm gonna ask the question even. I think I know the answer. You enjoy it.

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Barry Browne: Yeah, yeah, I really am. It's a. It's fascinating to meet so many people and and unique organizations and and understand. You know the intricacies, how people are using the technologies. You know that we both recommend and sell. It's a it's it's fascinating. Every day is unique. Every day is different.

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Andy Whiteside: and you know sometimes I look at my clock, and it's, you know, 60'clock in my West calling me for supper, and you know I didn't where they were to go. Yeah, yeah, Well, I I get I get excited when I hear you say that I've really got cold shields

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Andy Whiteside: here. Here's the way I feel about that, you know, based on your knowledge and your personality, and your passion for the space and passion for helping people. I have one question for you ready. Why'd you wait so long?

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18 years, man 18 years. It's it's I don't know. I really don't because, you know, I really really feel like i'm i'm in

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Barry Browne: in this is my wheelhouse, you know, you know, talking to customers, talking to, you know, technology vendors, and you know, you know, at the end of the day we do. We do sell products. But you know, guiding customers, and what the right product is, You know, as a whole.

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Barry Browne: this whole methodologies to that that i'm really really enjoying.

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Andy Whiteside: I've been working a little bit on this integral point of view slides, and I I didn't really know how to frame it. Jed. Air is actually gave me a book, and we talked through it. And this is

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Andy Whiteside: that's what calls me to do this and that that slide. That message basically is, you know, what are we doing? We're creating the version, 2 of a value, added reseller, where we truly want to take good solutions from our vendors and help customers who are going to invest or have invested in those solutions. Get the most out of those solutions.

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Andy Whiteside: That's not rocket science.

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Andy Whiteside: but it's what we're here to do. And I just a great example of that where you know people are investing in it. They're they're going to invest in it. They have invested in it. Let's let's make sure that the most other investment that's

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Andy Whiteside: that's not

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Barry Browne: a hard business model to understand. But yeah, and you know the more and more customers i'm the speaking to. You know. I may be talking to customer about, you know, Technology X. But somehow Ij. Is making its way into these kind of daily conversation. As to you know why we Why, we're running a digital workspace environment with, you know, windows at the end point. And you know these are very, very simple

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Barry Browne: concepts to understand, and you know it's just so interesting that I job where it didn't really have. You know, a place in the North American market, you know, 5 6 years ago, and now it's all over the place.

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Andy Whiteside: I came up with a good Andyism the other day for using Linux in general to connect to a virtual desktop. Okay, Have you ever used a ride? Share service?

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Andy Whiteside: Yes, okay. Did you? Have you ever used a rideshare service where you got in your car and drove somewhere and met the rise to your service.

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Barry Browne: No, why would you do that? It makes no sense right. Have you ever been in a situation where to some degree you had to walk

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Andy Whiteside: somewhere to meet the rideshare service?

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Andy Whiteside: No, but a little bit. So that's my point right. You wouldn't get in windows to drive and meet windows somewhere.

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Andy Whiteside: However, you would get the lightweight version of Linux and go a little bit like walking and meet windows somewhere. That's the model that's that's what we're telling you. You're using as a as a service, something desktop, app digital workspace and user. Compute Vdi, whatever you want to call it. Why would you get in a full blown windows thing to go meet it somewhere?

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Andy Whiteside: Just get in a lightweight Linux thing and meet it somewhere close to you.

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Barry Browne: Yeah. Well, let me let me turn that back, and you'll give you a barryism. Something i'm very, very guilty of is that I've thrown my my bike through my back, my bike in the back of the truck, riding out to the trails, and it riding my bike for 2 or 3 h. You know it's the same idea right, you know. I could take my bike to the trails. But why do that? And what you're saying is use the appropriate vehicle for what you're going to do.

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Andy Whiteside: Yeah, then, I I don't know if you know the one wheel is One wheel is my favorite thing these days, and I I ride my one wheels. It's the skateboard with a big Go car tire in the middle of it

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Andy Whiteside: I. One of the hardware board things is that in this yeah Hover board is kind of a kid thing. This is a one wheel. It's. Go car tire in the middle of a board. You'll have to see it at some point. Just Google it when you get a chance. But you know I had to go to the grocery store like 3 times a week, just to grab something right for dinner. We look pretty close by, and I ride my one wheel to the grocery store, and people look at me like i'm in it. I'm like no, this is.

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Andy Whiteside: I can get here fast for my one wheel that I can get in the car and crank it up and drive here, and it's completely off topic. But is that common around to your neck of the woods. These one wheels. It is more common. I live in a place around a lake where a lot of people, you know wakes are from wake board, and but not that common. No, it's

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Andy Whiteside: It's yeah, just Google one wheel. I got a couple of them. I I take them to conferences and ride on from the hotel to the car. I I love them

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Andy Whiteside: all right. So you and I were talking before this, and we decided we would do a blog from Dan or Ferrell. Let's see how I do this here. All right. So here's the blog.

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Andy Whiteside: and the blog is 7 deadly. It sends to avoid for remote worker support. And i'm gonna i'm gonna throw. I'm gonna change the title on Dan real quick, and that is 7 deadly since deadly. It sends to avoid for remote and hybrid work

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Andy Whiteside: into some degree on network on the land Work worker support, because, you know, remote is a reality. But I think remote is

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Andy Whiteside: is the reality. So it's hybrid these days for a lot of people. I don't know if anybody in my personal world it's not at least working hybridly, and all those sins for remote workers and on the network workers, You know they it's. It's all over the place, and it's a whole new world that we live in these days. And, to be frank, I'm i'm excited about that because

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Barry Browne: one it's the business we're in and 2. I've been doing this for 25 plus years, working remote or 20 years working remote. It's about time. So let me ask you to say this is the kind of you know, looking back in time, If Covid didn't happen, how quickly would you have seen? You know the remote and hybrid model kind of it was? We were obviously going in that direction

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Barry Browne: would have been 10 years would have been 15 years. Do you think

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Andy Whiteside: I? I?

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Andy Whiteside: I think it would have been a long time. And and here's my number. One reason why is because companies invest in real estate.

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Andy Whiteside: and they want to see butts in seats using that real estate. And now was it the for the right reason? I I live in Charlotte, North Carolina? It's one of the fastest growing cities in the United States?

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Andy Whiteside: I drive from where I live down this interstate, and I see the skyscrapers going up, and all the cranes in Charlotte and Nashville, and all the all the States, all the cities that are growing really rapidly, especially in the southeast, but other places, too.

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Andy Whiteside: And i'm like, Why are they doing that? I I've wondered for years. Why are they doing that? People don't need to go there to work? They They can go and have a a a hotel desk, and they sit at every couple of days when they're there, and go in for meetings, and then go work from home, and not spend 2 3 4 h in the car or train commuting every day. I I didn't get it before, but I think it came down to companies investing in real estate, because that's what they think they need to do, whether it's they're owning it, especially if they own it. And they, you know they they were gonna make sure people kept using that, and I think it's gonna happen again. I think

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that's why you're seeing hybrid work is because people want

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Andy Whiteside: to be in front of each other. They also want to take advantage of that real estate investment. They don't want those desks to sit in the day after day.

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Barry Browne: Yeah, it's funny. I I asked that question to a lot of you know, senior people that I I interact with, and the answer is always the same. It all comes down to real estate, you know, investments made in real estate, some cost.

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Barry Browne: Yeah. So it's just come here to see what happens when you know this. Come up for a new 1 5 6 7 8 years.

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Andy Whiteside: So here's some numbers in the intro paragraph or the second paragraph is, in fact, 68% of Americans would prefer to be fully remote. The reasons are 94% of employees believe the productivity is the same or higher. Another key benefit is, I believe, balance and work like I look. I'm. I work in this industry.

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Andy Whiteside: I don't believe people should be that remote. If they don't need to be, because there's a lot of value in being around other people and look, I know, for a fact whether it's our organization or other organizations. People are taking advantage of that time. And it is one thing when the pandemic hit, or by one to be super productive. So it was like they could work remote. And it' be okay. But I look. I see people going to the gym

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Andy Whiteside: 100'clock, and they're there for 2 h in the middle of the day or something. And I'm: going. Yeah, you're not really working that hard. You just don't have to go to the office anymore and you get away with it.

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Barry Browne: You You think that's prevalent across all industries.

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Barry Browne: you know. There's there's, you know, obviously like you said People go to home during the during the pandemic, and people they work work work. They's kind of prove that it can be done. Now that pandemic's in the Review Mirror and people kind of relaxing across the board.

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Andy Whiteside: I think it didn't take long on the pandemic, but when they, when they could get out and start going to the Mall in the middle of the day, running a few errands it took.

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Andy Whiteside: supposed to take 30 min. Takes 3 h. I think that's what happened. We were all trapped in our homes, and we were being very productive, because we couldn't do anything else.

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Andy Whiteside: We could work all day and stream video at night balance and look, i'm not being a a i'm not negative, Nellie. On this. I think there's a a blend of it. I don't want to spend 4 h in the car commuting, or on a train every day.

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Andy Whiteside: At the same time

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Barry Browne: people have to realize their job is from 8 to 5, not 10 to 2, right right? But it was interesting in this in this top paragraph you're hiding in your work like balance, and then the key benefits. 75% believe. Balance is better by working remotely.

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Barry Browne: So that's a question obviously Target that at the at the employee. I wonder if you ask that same question to You know the C suite, or you know the the Vps and above you know what that number looks like.

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Andy Whiteside: Yeah, I I I agree. And what i'm seeing and I still some. This last week in India. We did our company launch and one of the vendors presented. They're now using technologies in the the Hello cameras or the cameras that are in in the sensing cameras to figure out when somebody is actually looking at the screen. And there's activity going on that is meaningful activity and triangulating those 3 things so that they can figure out if employees are really working or not, or if they've, you know, paid someone to do their job, which, by the way.

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Andy Whiteside: Zintegra true story. We hired a guy

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Andy Whiteside: who then turned around and tried to outsource his job to another guy because he was working for 3 companies at the same time, and he was going to pay one guy to do his job. That's a true story, Barry, at Zintegr. This happened, and we found out about it.

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Barry Browne: I don't even remember who it was or where they were from, but cause I don't like big news like he had. He had something like. I don't think it's the same guy. This guy had 7 jobs. He had outsourced a lot of it to, you know, workers in China, and he was pretty at home. 7 paychecks

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Barry Browne: absolutely. That's happening. In fact.

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Andy Whiteside: I know it's happening because somebody did it here, and we they got away with it for like a month, for we realized it was happening

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Barry Browne: insane

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Andy Whiteside: through what Dan's calling out the first one, and i'm going to just point to you on all of these, so everyone can't use the same baseball mid. I think that's a baseball example. What is Dan trying to say here that everyone can't have the same globe and get the job done.

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Barry Browne: So in in the olden days, the old days, I was saying, you know i'm only a 45 year, old man, you know, when people were working in the office they got issued.

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Barry Browne: you know everyone got the same laptop you got the same desktop. They got the same, you know, Workspace. You know that doesn't work for everybody, you know My needs are very different than that my wife's needs are, you know, somebody else in the same company who is in a different department. You know finance needs different different desktops, different software configurations compared to you know. Hr: for that matter.

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Barry Browne: So I think that's what Dan is getting in here with, you know, using baseball as a replacement for for technology, I think, is is what he's getting at.

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Andy Whiteside: Yeah. So your needs are different from your wife's needs. My needs are different than your needs. We may have the exact same job, but we do a slightly different. Yeah, the just the flexibility

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Andy Whiteside: that comes with the technology.

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Andy Whiteside: And for me that all starts with digital workspace.

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Andy Whiteside: and how that digital workspace gets me access to my digital transformation. And then, if I log into this integral workspace, and I want to launch a Vdi cause that just gives me for one digital workspace to the one I'm. Comfortable with the other digital workspace Aka desktop, but you may log in and do nothing but sas apps all day.

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Andy Whiteside: and if I, the company, choose to allow both of those to happen within that digital workspace as long as Jobs getting done at the At the at the sea level at the leadership level. What do I care?

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Barry Browne: Yeah, the the tools shouldn't shouldn't, be it shouldn't matter, You know they they like we talked to early top of the call, like the vehicle shouldn't matter.

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Andy Whiteside: Yeah. But most of the customers that go to and say, You know, digital workspace are using it. They they're using it. But the first thing they do is log into their virtual desktop, and i'm like, okay, that's great. But you're limiting your digital workspace. Use cases

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Andy Whiteside: to a

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Andy Whiteside: legacy digital workspace, which is the desktop, which, by the way, when I do my work, as in tech, I quite often go to a desktop because i'm old, and that thing makes me feel good. But at the same time, my kids, when they, when they interact with the digital workspace, including as a tender one. I I see them just launching apps.

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Barry Browne: Yeah, you know, it's software as a service is is the future, for you know, even with your old legacy pick ups, and that we My point that we get into it in this call is what's what's happening in us in in the very, very near future where that's becoming. It's an old traditional. It wasn't a super heavy app, but you know big Java based applications becoming a a web service.

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Barry Browne: So I've been making some more easier to access, and you may not necessarily need. You know the the big, you know. $2,000 laptop.

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Andy Whiteside: Yeah, absolutely. And and that's so funny. You said that because i'm doing these igl conversion workshops I got a $4,000 laptop in the other room with a 128 gigs of memory.

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Andy Whiteside: But I don't. But normally I walk around with something with 8 gigs of memory doing, you know, d digital workspace Vdi sass apps, because that's all I need. But i'm going to be carrying a £20 laptop around for the next little bit, because i'm going to be hosting, you know, 10 to 12 servers on it every time we do a workshop.

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Barry Browne: you know even even my data. They work. I don't know what's in my laptop. But you know I live in. I didn't you know salesforce outlook excel all web-based, you know I you know the that thick apps are installed, but it's so much easier to work for me. Work on, you know, applications with from sharepoint into web versions.

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Barry Browne: So you know my my laptop is barely being used, and you know, when I do have some heavy lifting to do if i'm on the road or something, it's a Vdi, I use our Vdi environment.

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Andy Whiteside: But I love this conversation. But I'm I'm gonna challenge you on there real quick. I think the same thing. And then i'm like home, my laptop slow. What's going on? Then I realize how much power those Google Chrome or Edge tabs take up. And next day, you know, i'm like I've got 16 gigs in this thing, and I've run out of memory just doing sas all day.

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Barry Browne: Yeah, I but i'm one of those old school guys the end of the day when you know when it works over. It's reboot time, you know. Not 60 days later, you know. So keep it fresh every morning. But okay, let's, let's go back and let's say Barry's 25, not 45 man those guys don't reboot anything.

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Barry Browne: I look at my kids laptop sometimes and they have you know, old recycled, you know old windows, 10 machines, my son, I counted last night 68 tabs and something like 35 of them were Youtube videos.

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Barry Browne: you know he's he's only 11, but you know as much as I want to teach him. It's like.

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Barry Browne: How do you have 35 Youtube tabs open, and how many of those Youtube videos we're still playing in the background. I'm not saying that. But

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Barry Browne: yeah, so number 2 on dance list. Remote workers want independence. They want to be self-sufficient. What is Dan trying to point out here?

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Barry Browne: I to to to an extent I agree with this you know we're both people who work remote. You know one have

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Barry Browne: independence like the title says that what that means is, you know they want to independence to. You know schedule meetings around, you know, personal time, you know. Maybe doctors appointments, not, you know, running off to grocery stores or gyms like you first mentioned. You know, in our industry. Specifically we we cover all time zones. It is nice to be able to do that where I may have a call, how to take a call at, you know, 9 Pm. For the West coast.

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Barry Browne: So between you know, 4 and 6, i'm. I'm, you know, doing my groceries. But I normally do would do that after hours. And so I think that's the independence or flexibility that the remote workforce is asking for looking for

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Andy Whiteside: what he does. He's calling out here is they want to be self-sufficient. They want to be able to solve their own problems. They want to be a open a ticket, and it automatically, autom automatedly. All the above get resolved without having to deal with another human being, which, by the way.

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Andy Whiteside: that is the number. One thing i'm most concerned with with the fall out of the pandemic and hybrid work and remote work. People are gonna interact with their computers a lot more than they interact with other people, and that's not good for the world.

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Barry Browne: Yeah, like you go on any subway or any bus, or anything like that. People aren't reading books, or you know, head down on the phone. You know

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Barry Browne: Facebook, Twitter, Instagram. You name it, and, as you know, even I was awaited last weekend with my with my daughter's volleyball team. I'm one of the coaches there, and after the game we were all we had a you know, team building experience in in the the restaurant there, you know, 15 girls side by side by side, every single one of them heads down on the phone. They were messaging each other.

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Barry Browne: you know.

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Andy Whiteside: Yeah, i'm. Not so sure what that's gonna do for society. But

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Andy Whiteside: I guess we'll see the next one is the Security blanket Number 3. A security blanket is much appreciated. Tell me what, Dan saying there, and specifically tell me why a Linux OS and igl fits that model.

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Barry Browne: Well, well, you know Linux I it! It's a it's a less attacked environment compared to the Microsoft in the world, you know, if you know how many Microsoft endpoints around there are, you know, deployed. So if i'm a bad guy developing malware, i'm gonna go after. You know the 10 billioninstalled endpoints versus you know, the 500

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Barry Browne: 1,500 millionWhatever the number is of of Linux end points, it's just the for the R. Somewhere. Crews like

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Barry Browne: you go where the you go, where the the volume is.

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Andy Whiteside: Yeah, go with the volume is, Go where look I'm. A huge Microsoft windows, Fan.

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Andy Whiteside: because I was able to borrow the operating system many, many, many, many times, in my career, and learn from it, and it's extremely powerful and capable.

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Andy Whiteside: but the same time it's extremely powerful and capable. Guess who also knows it's powerful and cable and widely deployed. Yeah, that's the bad guys, and so they can write stuff for that attackable world of windows, widely deployed, extremely capable.

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Andy Whiteside: comes with infinite number of software and applications that you don't use every day. I mean, what? So let's see. Telnet client. Let's just use that example, maybe a silly example. But tell that client

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Andy Whiteside: that's a bad example, because you have to actually install that. So it's this the edge. You can't get edge off the machines. So the assumption is, every windows 10 device out there has

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Andy Whiteside: Microsoft edge on it for a browser.

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Andy Whiteside: They've done a lot to try to secure different applications that come on windows. But it's there, and if you can find a way to exploit one version of Microsoft Windows edge or see the Microsoft Edge. Then you just found a way to exploit millions and hundreds of millions of devices. That's a pretty good investment in your time.

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Barry Browne: Yeah, and and go back to our our conversation with the the hardware, you know, to run windows. 11. It's it's a lot more horsepower to to run windows at the end of the day. So if i'm a bad guy and I want 4 Star, for you know Ddos attacks or spam, you know i'm gonna go after. You know, the beefy systems in the Dp systems are windows.

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Andy Whiteside: Here's where I get someone's attention.

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Andy Whiteside: In your personal opinion.

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Andy Whiteside: computers in the world

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Andy Whiteside: are lying dormant, waiting to be told to go attack something today. Oh, man! A 100 milliontop of that top of my head! It it may be 100 millionEvery grandma out there with the windows computer has put something on there. There's just lying and wait.

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Andy Whiteside: I was on a No. Where was I was on a plane the other day on a plane. Yeah, and somebody mentioned that their grandmother was still using windows. 7, and how awesome that was.

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Andy Whiteside: And i'm like I'm sitting there just dying, going. Oh, my God, thing has got to be riddled with viruses and issues, and you know it's scary and Moe and I were travelling back from San Jose 2 weeks ago, and we went up to Jet wake up into the airport and what we see there. The old windows. Xp. Screensaver in an airport.

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Andy Whiteside: And how long has it been since Microsoft Patch, Where exactly.

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Barry Browne: and then this wasn't, you know, you know a point of Sale Terminal like this is where you know passengers scan their boarding cards, you know. So real information is being

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Barry Browne: pass through to very at the windows. X team in a major airport, and both of us are kind of like. Well, there's an opportunity, you know, I think, what we're saying here. Those remote and hybrid workers. They need a level of security. That's just kind of implied and happens. And again, love windows.

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Andy Whiteside: But if you don't need it on the endpoint right. If you don't need that car to go, drive to me to Uber Guy. If you could just walk down the hall and meet him at the end of the terminal. Let's just do that, because that's all. We

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Barry Browne: Yeah, yeah.

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Barry Browne: all right. Number 4. No one loves a vacuum. I didn't read a hit, so I don't know exactly what this one's about. What's what's day and trying to point out here with, yeah, I'm: i'm not sure. I get to have the title relates to what it's talking, because what he's talking about is is updating patching. You know. Malware analysis are not at all. But now we're scanning at the endpoint. I'm not sure if that relates to being a vacuum. But you know

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Barry Browne: I it sounds like we're bashing windows. But I don't think that's the case. There is both you and I. We've built careers and Microsoft technologies.

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Barry Browne: But why would you spend time? An effort? And you know dollars at the end of the day, you know, patching, patching Microsoft in a traditional way with your secms, with your You know Ws. When you know you could use something like a damage

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Barry Browne: that has, you know, a single single piece of firm where they can push down remotely, securely, and and very, very quickly compared to your patch Tuesday that are every month. We'll keep it on. We're not saying, Don't use windows. We're just saying, don't use windows to connect the windows. Yes, yes, yes.

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Barry Browne: windows at the edge.

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Barry Browne: It. It makes sense once upon a time, but with the whole new digital workspace, you know

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Andy Whiteside: a growth or explosion we've seen in the last several years. It doesn't make sense anymore. Look, I i'm living proof in 1,998, 99. I I installed red hat, Linux and all I did was put the rdp component on it and turn around and connect the windows because I had to to get my job done. But

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Andy Whiteside: at that moment I was like, okay. This is awesome. Why, why would I? I'm going to use that Citrix environment, anyway. Just just put Linux on it and be done.

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Andy Whiteside: plus. I was the coolest kid in it.

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all right. The number 5 is walk, the digital

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Andy Whiteside: talk, walk the digital talk. What's he saying here?

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Barry Browne: Yeah, somebody's talking about Here is is the digital experience. So you know, employees are kind of demanding. I don't say the latest in grace, but certainly more collaboration within the environment. So we're talking here. But you know our zoom or slacks are, you know, a modern workspace as opposed to you know, picking up the phone and calling Jane from Hr. When you can, you to, you know, talk to them on a more

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Barry Browne: real time with real real time interaction.

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Barry Browne: and you know that's just stuff for on-prem tools. But that's leveraging things in the cloud like your your Sas applications to you know, or your citrus environment to deal with workspaces.

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Barry Browne: Things like, you know, video calls like that just blew up over over the the pandemic, and that's never ever going away again. Right?

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Andy Whiteside: Yeah. I actually had a moment yesterday where I had to call a guy on our team and say, hey, what happened to our Gpus and our virtual desktops. and he's like, what do you mean? It's still in there. I'm like No, it's not. And the only reason I knew is because I went to watch some video like

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Andy Whiteside: when I was in India last week. I watched TV through Youtube TV in my virtual desktop, and it was good.

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Andy Whiteside: But I wanted to see the impact. I was having our gpus, and there was none, because there was no gpu on our virtual desktop, and there always has been. And then what I learned is we moved our internal non persistent virtual desktops over to Zen Server on a new hardware platform, and they didn't enable the gpus, which is totally fine. But

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Andy Whiteside: I was like Well, how did you not know that it's like? Well, I use zoom all the time in my virtual desktop or teams, but it's offloaded, so it's not actually using the resources internally, you know, the next time they do it, and it for whatever reason wouldn't get offloaded, they would have figured out pretty quick. Hey? Where my gpu go?

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Barry Browne: Well, I tell you what, give credit to the to the team that made that migration, because I didn't know that happened, and I just used it a couple of days ago.

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Barry Browne: Well, close to the it is supposed to be invisible. Yeah, exactly. Yeah, the unsung here is about the world. Well, let me say it the way I really mean it, because most companies don't get it. It should be an invisible profit center, not a not a law center, but a profit center. That's the first time, I think I even heard say it as a profit center.

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Andy Whiteside: Well, that's yeah. I mean, you're coming from corporate world where it's always seen as a cost. It should be an invisible enabler to drive more profits. And here's what I mean by that. Go to any person in the company, especially those naysayers. They would tell you that it's a call center. Take away their computer for the day and see how much work they get done.

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Barry Browne: That makes sense. Yeah.

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Andy Whiteside: Pencil and piece of paper and tell them. They got to do all their accounting in. We're using pencil and pasteburn and abacus and a calculator how product it there

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Barry Browne: alright, eliminate bad reviews, post pandemic world, and users have more influence in cloud than ever.

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Andy Whiteside: How do we make sure they're happy?

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Barry Browne: This is exactly what you just spoke about. You know it needs to be invisible stuff. This needs to work. You know the the generations

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Barry Browne: again with my old man about the generation coming up. They don't care how things work as long as it does. You know my kids, they open up their ipad to click on Youtube. It's video plays great. If it doesn't play. I get the call, and then that's what it's going about here. You know you just make the the experience for the employee

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Barry Browne: as hassle free or as friction free as possible, which is by, you know you don't want to it. Departments getting the bad reviews like he's talking about in this point here.

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Barry Browne: Yeah, I think the way I would say it is, it needs to be an invisible. I'm not. I'm gonna I'm gonna change tweak. What I said a while ago needs to be an invisible leader

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Andy Whiteside: Profit Center.

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Barry Browne: This is my Leader Profit Center. Okay.

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Andy Whiteside: it. It needs to help lead the organization forward, whether the person consuming the it realized it happened or not.

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Barry Browne: Okay. But I i'm gonna challenge you for a second. How are you invisible wildlife?

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Andy Whiteside: So you're you're You're making the users

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Andy Whiteside: ability to do their job better by giving them technologies that they didn't know they didn't need. They didn't know they needed, and you're doing it in such a way where you just kind of putting it out there for them, and they start to adopt it. We've had great success with Vdi and other digital workspace solutions in the past, where, if done correctly, people start doing

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Andy Whiteside: behaviors that enable them to do their job better, and don't even realize it's happening, and or you know, one group starts to use it. Another group start to knock on your door and say, hey, I need that to this VPN crap I've been using for all these years, Isn't getting it done for me fast enough if you do it the right way, and you not only eliminate bad reviews, but to enable good reviews.

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Andy Whiteside: things to happen. And you're kind of leading the organization

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Andy Whiteside: on the organization doesn't realize it. But now they're you know you open. Up. Let's let's say you people into like we're doing service now, and all of a sudden you can self-service your situation in 3 months. People forget that they ever had it the old way. And now they open a ticket, and that desktop

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Andy Whiteside: magically reboots, and it's ready to go. Now they just that's all they'll ever know. Right you you be progressive. And all they knew is they opened a ticket and magically happened. And like, okay, got done.

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Barry Browne: Okay, okay, I get it

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Andy Whiteside: all right. Number 7 Advocate for the employee. I don't know why we even have to call that out. That should have always been the case. However, in it we're very, very, very guilty of being narcissist and self-centered and what we think is best, and I've been in situations where we never even go and talk to the employee like how's it going? It's going great.

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Andy Whiteside: Have you asked your end? Users? Well, no, I don't need to. I know it's going great. Well, let's go. Ask them, then you go ask them. It's like oh, they're not very happy after all.

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Barry Browne: It's it's it's it's not even that, you know, in my role we had a initiative where you know I spent some time with the end users that sit down, for you know 3 or 4 h with an employee, and just shadow them for the morning, saying, and see how they actually navigate the tools that it provided, and some of the tools to find it. One they didn't know how to use be. They didn't know existed.

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Barry Browne: an and and see they didn't like, but you know we we, we, we we're buying best in class products, like, you know, pushing out to our employees. Then they didn't want and or need it.

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Andy Whiteside: Yeah, it's it's a relationship. You've got to understand the other person's perspective. You know what it's important to understand their perspective.

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Barry Browne: because their perspective is their reality. Whether you like it 100%.

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Barry Browne: And if if it is giving them, you know tools that they don't want, Don't need it's just more more more jump in their way, you know, right for sure. And we and it are

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Andy Whiteside: okay. So i'll tell you my story real quick. So I was in a logistics world. I was in a the operational role and then a sales role, and then my girlfriend. At the time I said to her.

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Andy Whiteside: I said to her, i'm gonna get into it, because I I guess that's where my passion is. I I I didn't realize it, but that's where it's at. And she said, Well, that's good, because you're really good at telling people what to do.

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Andy Whiteside: and to this day it hit hard. but it's true, right, I mean I

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Andy Whiteside: but but I've also challenged myself on not being that guy, and there's been moments in my life that I have been that guy, but she was 100% right? I I was, an it jerk trying to tell people how to do things based on what i'd learned. And I really need to listen more to them. Yeah, 100. So that that interaction with the end user community within your organization it it it's so key to get things to get things right.

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Barry Browne: It's great to have all the tools on the hardware in the world. But if it's a if it's not enabling productivity with your end user base.

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Barry Browne: what's the point?

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Barry Browne: And and the key to know there is. You never get it right. You're always working towards making it the best it can be for everybody involved. It never ends. Yeah, it's great to say, you know. Let's meet with the users on February first every year, but that's no bueno. It it has to be a constant conversation. You know things change, people change roles, evolve.

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Barry Browne: So it needs to be a a consistent thing within your organization. That's that's something that we haven't done here that I really really have always wanted to get done. And that is the idea that we have our customer success team going into our

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Andy Whiteside: going into our customers and not talking to it. Yes, we're talking it. But let's go talk to end users. Let's do some workshops. Let's ask some open any questions and see what they say. I've got to go. I think I could talk to Bridget, who runs our customer success team and revisit that conversation.

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Andy Whiteside: I think we've got to go do that, and it's for the only it's it's for the good of our customers. The it departments we work with to go, you know. Take those bullets, take those daggers, take those arrows, and then bring those back in a constructive way to it. I'm guessing by what what I know of you at this point it's probably something you would be passionate about to.

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Barry Browne: Oh, yeah, definitely, you know, just if you were good on that pack, you know one. I think it'd be appreciated by our customer Base that you know your

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Barry Browne: skipping the it piece because you know we did we interact with the it folks regularly to implement a solution for reason, Xyz. But it'd be so great to talk to the end, user saying, You know once this project is wrapped up, you know what were the benefits for you. How do we help you improve in your day to day job?

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Andy Whiteside: Yeah. And then you let ask that major

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Andy Whiteside: selling question, All right. What else would you like? And the next thing you know it just that's

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Andy Whiteside: serving the client and finding out what their needs are, and can get to the end user and find out what their needs are connecting. That does that. You can do a re from reverse to from the end user back out to it.

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Barry Browne: So yeah, that makes a 100% sense.

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Andy Whiteside: All right. Well, those are the 7 deadly sins of it, Dan, called out Barry, where's all this head? In your opinion

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Barry Browne: it it it really goes back to what we talk about. The top of the call that you know people are not going to go back to the office on mass, and unless they absolutely have to, for whatever reason, so I think it's. It's really

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Barry Browne: the 7 deadly, since to avoid in a in a hybrid, workforce is what Dance called out here, you know some of it can be, for you know, on prem traditional office workers. But I really think he's focusing here on on the remote and and the hybrid piece, and you know it's all

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Barry Browne: I don't want to say. It's common sense, but it's certainly, you know. Good guidelines to follow

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Andy Whiteside: sometimes common sense, you know.

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Barry Browne: Sometime our day to day gets in the way of common sense, and we don't stop and challenge ourselves on some of these things.

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Andy Whiteside: So i'm gonna leave us with this the last line Dan has here, and i'm gonna tweak it slightly by listening to workers securing the cloud workspaces, those digital workspaces, those in user workloads and advocating for tech improvements that impact the business in a positive way. I added that part. It can help retain and attract the best people.

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Andy Whiteside: and his words are, whether the storm. i'm saying, survive in advance.

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Barry Browne: Still, having advanced, I like that better and stormy.

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Andy Whiteside: Yeah. it's a competition. You're we're all competing for those workers we're competing for

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Andy Whiteside: in our in chosen industries. Technology is the Enabler.

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Barry Browne: not the call center.

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Andy Whiteside: Well, Barry, with that. I'm gonna wrap us up. I gotta go. Chris Feeny's here, and we're gonna go work on our

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Andy Whiteside: our workshop. So we have coming up the I Jo workshop. So stay tuned and check out this integral website. I need to talk to you just as soon as we get one or 2 in our belts, and we need to start doing these in Canada as well as India, and all across the Us.

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Barry Browne: I'm. Looking forward to getting out in front of customers and teaching and learning from them what they need in the solutions.